Marc Benioff: commitment

Transcript context

…Speaking of The New York Times, there's actually this quote I found. You did this op-ed talking about AI. So the quote is, "Throughout my career in Silicon Valley, I've witnessed numerous waves of innovation, but none compared to the profound impact of AI. AI is the defining technology of our lifetime and probably any lifetime." When was the moment for you where you started to realize this where it's like, "Oh shit, this is not just another cool toy?" Well, I keep having these existential freakout moments about AI, and it's happened over a series of decades. But for those of us who grew up with these movies like WarGames and Minority Report or Her or... across the board or read some of these books. One of my favorite books on AI is Ghost Fleet. You think about, "Where are we going with AI? Where are we going with AI? " With Salesforce, I think about our journey, and I've been waiting for this to happen and trying to bring us along, especially in the last decade with the development of our Einstein platform, and now the development of our Agentforce platform. This week, at Salesforce, we'll probably do about 2 trillion AI transactions. With our total now, Einstein and Agentforce platforms, we're definitely the largest provider of enterprise AI transactions in the world as far as I could tell, and I keep thinking, "Wow, this is going to get more and more intense." One step was we had to automate all these customer touch points. So like wearing my Disney fanboy shirt here, we run the Disney Store and the Disney Guides, and there's Disney Real Estate, and there's the DisneyQuest call center, and there's... Every aspect of Disney. When you're a customer, you're interfacing with Salesforce. So that's what we've loved doing, automating all these customer touch points: sales, service, marketing, analytics, Slack, integrating it all with MuleSoft. That's what we do, and then aggregating it all into a big database where we call it data cloud, and then federating that data cloud to other data sources. So that's the two steps we've been doing, automate the customer touch points, aggregate the data, and then step three is the agentic platform on top of that. When you think about what's happening now that you can go to help.salesforce.com and have your issues resolved with that on the agentic layer, that's amazing. Then, the fourth layer that will come will be the robotic drone layer where those robots and drones will then feed off of the platform and all of these capabilities. That vision of the future is something that we've all had in the industry for years. It's not my magic vision. This is a vision that's been around. It's been the fundamentals of computer science that we would move from having... We'd go from data to automation, and that is what we're all driving, and we're driving that industry. We're going lower cost, easier to use, and more automated constantly. That's powerful. This is really moving fast. You mentioned Einstein briefly. I'll also mention my dog is named Einstein, and I got Einstein swag once with the socks, and I love them, so. Also, that's also an example of you bought einstein.com very early.…

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