Jeremy Henrickson: evaluation

Transcript context

…This touches on something that comes up a number of times in this podcast, which is the importance of differentiation. And it feels like this is the differentiator for Rippling. It's not going to be just a better one of these vertical solutions like the main differentiators, we're going to do it all and everything's going to be so much better because it's all in one platform. Is that kind of where the original idea came from or is there a different way to think about that? Yeah, I think that's right. So I mean, the fundamental contention is having a single system of record is better for many, many, many reasons, right? The most simple of which is there's a single source of truth and all of these other products can rely on it. But also, unless you start without assumption of everything being in a single system of record, there's a bunch of other things you can't do. You can't build out a, I don't know, a permissioning system that looks at the various attributes across all of these products. You now suddenly have to do an integration and each of these products talks different languages. You can't do simple things, build a product and say, who is this person's manager? Most products, you can't do that. Most products you find some system of truth, export everybody's name and email address and a spreadsheet, have another email address or another name, maybe an employee ID of who that person reports to and upload that to another system, which by the way is immediately out of date because organizational structures change all the time. Whereas with Rippling, it's always correct. We are the system of record. So all of our products, they're like, "Hey, who's that person's manager." And the system immediately knows. And that's a very, very simple example of something that you can only do if you start with solve it to come back to an earlier point, like solve the most complex use case first, solve the fact that this data all needs to be in the same place. And so our ability to differentiate boils down to that one fundamental decision, which just allows us to do things that are literally impossible for any other company to do. What would you say is one of the most unique things about Ripplings culture that maybe you haven't mentioned yet?…

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