David Rosenthal: belief

Transcript context

…We can’t go an episode without bringing up Ben Thompson and Stratechery but you have to own the front door to the customer in this day and age. The reason – Ben and I were talking about this before the show too – I think the reason why that’s important in the current internet information economy that we live in is what the internet has done is it has made distribution free. In the old world, this is – not taking credit for this, this is Ben Thompson’s insight here – in the old industrial world, distribution was really hard. So you had to aggregate distribution and if you control distribution, the customer was your serf basically in your kingdom. But now, distribution is free and anybody can build anything. Like we were saying, anybody could have build something on top of Linux, a mobile operating system. So in that world, you need to win the customer and you need to have the best customer experience. Yup.…

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