Evidence receipt / evaluation
Published · transcript-backedChris Miller: evaluation
10 Aug 2023 Lenny's Podcast Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Christopher Miller (VP of Product, Growth and AI)
“I think we were prepared for the worst, and we actually caught a bit of the Covid tailwind and a lot of other businesses did, because companies who never had to think about digital marketing all of a sudden had to, and it was urgent.”
Source trail
Everything needed to verify it.
- Speaker
- Chris Miller
- Attribution
- Verified speaker
- Claim type
- evaluation
- Recorded
- 10 Aug 2023
- Publisher
- Lenny's Podcast
Transcript context
…I love that. Is there anything that just significantly accelerated growth in the last, I don't know, number of years that was like, wow, this really changed the game. Covid. Covid was obviously challenging and awful on so many levels, but it was scary. It was super scary. We were all terrified. We didn't know what it meant for our jobs. My own sister, who also works at HubSpot now, she at the time was transitioning into hospitality and was two months into her job when she got furloughed because of Covid. So who knew what the world was going to look like and how it was going to impact businesses? I think we were prepared for the worst, and we actually caught a bit of the Covid tailwind and a lot of other businesses did, because companies who never had to think about digital marketing all of a sudden had to, and it was urgent. It was a burning need for them to figure out how they were going to weather the storm. And I think one of the things that HubSpot did, and this is one of the sort of phrases we use internally, is never waste a good crisis. And so, one of the things we leaned into was sort of goodwill pricing, and we lowered the price on some of our tools and created some temporary leniency around certain things. And just the removal of that friction ended up being a really interesting tailwind for the business and specifically for the business that I run, which is our starter business, our free and starter business, we really accelerated growth during that period, which was not... I think if you would've looked at my Bingo card in March of 2020, I don't know that I had that on the Bingo card. I'm looking at the stock price in another window here and I could see what happened. That went great, and even it came down with the whole market, but it's coming right back up. With that, we reached our very exciting lightning round. I've got six questions for you. Are you ready?…
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