Lane Shackleton: belief

Transcript context

…It's so hard. It's so hard to do hard things, man. So we've been talking about principles of great product managers. You also spent a lot of time looking at the rituals of great product teams. And I know you're working on this handbook that I'm excited to learn more about. Can you just talk about ... I guess one, where this idea came from of studying rituals of great teams and also just how do you actually go about learning about these rituals? I know you have this really interesting process. Yeah. In general, I'm a big believer in good design and good product starts with noticing. Tony Fadell has a great talk on this. So I think a bunch of us that are really obsessed with rituals, we just honestly try to be great at noticing. So see something happening with a customer, ask a few questions, get introduced to their team, hear about something interesting from a non-customer, ask for an intro, end up just probing and asking a lot of questions. And then in many cases nowadays with Coda, we're building new rituals alongside people. So someone has a creative idea about how to implement something and we're like partners or collaborators with them on that, which is honestly incredibly fun to just see people's creativity expressed in a tool and then by extension the social construct that they exist in. So that's a little bit about how we got started in that whole process. And then of course Shishir is writing a book called Rituals of Great Teams so we've been cataloging those. We've been hosting a bunch of rituals dinners where we basically get people together for a dinner and we usually have three or four presenters at those dinners. It's just a great chance to learn and think about how the engine runs in a lot of these companies. What are some rituals that you've learned from these dinners and these and this research you've done that have really stuck with you?…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.