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Published · transcript-backed

Lane Shackleton: preference

1 Oct 2023 Lenny's Podcast What sets great teams apart | Lane Shackleton (CPO of Coda)

“The way gets used in code docs and the way I think other companies have made it a ritual is you'll have a feedback table and you'll write your feedback and then there'll just be a little select list and you can select between those four.”

— Lane Shackleton

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Everything needed to verify it.

Speaker
Lane Shackleton
Attribution
Verified speaker
Claim type
preference
Recorded
1 Oct 2023
Publisher
Lenny's Podcast

Transcript context

…And how do you actually use it? In the feedback you put a hashtag plea kind of thing? The way gets used in code docs and the way I think other companies have made it a ritual is you'll have a feedback table and you'll write your feedback and then there'll just be a little select list and you can select between those four. And usually what people do is they include the description so you can as you're choosing it, think do I really feel that strongly about this? And honestly, it's good hygiene. Otherwise, every bit of feedback is taken the same. Which just fundamentally the impact of that is it slows everything down because now you're looking at a list of 100 pieces of feedback and you're going like, "Oh man, we got to address all this feedback." Whereas as soon as you distinguish between what's most important, it's much easier to sort through that. What about if it's in person? Do you say this is a plea or this is a FYI?…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.

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