Jeremy Henrickson: belief

Transcript context

…I guess first of all, do you have a sense of where that came from and why that ended up being so important to y'all? And then two is there an example of you doing that or someone you've seen do that and that leading to something really important? In the early days of our global efforts, when we were first trying to figure out what global payroll was, it was really tempting to say, "Oh, well we're going to go into the UK and that's going to be relatively similar to what we're doing in the US." But our kind of head of payroll went in and said, actually, here are the ways in which we knew it was going to be different, but here are the ways in which we didn't anticipate that it was going to be different, which made us realize that we had to completely alter our approach for how we think about learning about each of these countries and going into them and having a fulsome experience. And that then backs into things like, well, every country does tax filings, every country does them slightly differently, but how are we going to build a tax filing system that's going to allow us to satisfy the needs of every country in which we're going to run payroll? And it was only through that very early on deep look at how one country was actually operating and then doing the same thing with the next country that we were able to set in motion, all of those things. It's not like we knew all the answers at that point, but it allowed us at a much earlier stage to put in motion a bunch of stuff that we need to do that then got subsequently much more clarified and much more precise over time. And so the leader of that team basically just went and studied the tax laws of each-…

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