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Tomer Cohen: belief

8 Sept 2024 Lenny's Podcast How LinkedIn became interesting: The inside story | Tomer Cohen (CPO at LinkedIn)

“Here's an example that I think sometimes to bring it to people in a more visceral way if you've been building products, product leaders are used to very much dictate the experience they're building.”

— Tomer Cohen

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Everything needed to verify it.

Speaker
Tomer Cohen
Attribution
Verified speaker
Claim type
belief
Recorded
8 Sept 2024
Publisher
Lenny's Podcast

Transcript context

…It reminds me, so one of the folks I pinged about you, Shira Gasarch, she used this quote about you, "Maybe you were made for such a time as this." And it connects to a lot what you're talking about where you've been thinking a lot about. And back then it was called machine learning. It wasn't called AI for a long time and now it's AI. The fact that you've been on this so long is just a perfect synergy for now. It's working its way into everything. Here's an example that I think sometimes to bring it to people in a more visceral way if you've been building products, product leaders are used to very much dictate the experience they're building. I want this experience to be exactly like this. I want the member to come from here and this is the options they have and I want them to be able to select this and this will be my default and I want the onboarding to progress this way. And I think this is one of the biggest shifts with this when you become an AI first leader, is that there's a realization that you don't control the experience anymore, you control the ingredients. It's almost like being a chef at the restaurant and you're used to deciding every part of the dish. You're deciding everything from the ambiance to the temperature of the broccoli and then this new technology comes in and say, just give me the ingredients, give me the guidelines of how you cook and now I'll take care of it. I'll take care of it for you. For many folks, this is a very scary feeling, they're not used to letting go of the control. Obviously you build safety guards and responsible AI around it and that's super critical. But at the essence of it, AI is not deterministic. So giving it the rope to learn and do that experience for you ultimately would become much, much better. You have to have that belief going into it. Along those lines, I'm curious if there's anything you do to avoid, everyone's like, cool AI into everything and then all these stupid things ship, then no one wants. I saw this hilarious meme of like, oh wait, we built a kind of dumb artificial person. Let's integrate it into everything. Now it's everywhere. Is there anything you've learned about just how not to ship stuff that isn't great?…

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