Lenny Rachitsky: belief

Transcript context

…Yeah, there's some emotional connection when you listen actively, and that took less than a minute. So, what I want to invite listeners to understand is that active listening doesn't mean you're setting up an hour coaching session with every person on your team. No one has time for that. But even in the time you're already spending, just focusing on the other person in a way that is novel and really gives them your full attention so you can see their feelings under what they're saying goes a long way to motivating your team and helping them understand what's actually happening under the surface in this situation. I think there's just so much power in different words, repeating back what they said. That's almost implied in what you're describing. It sounds like... So, I don't know, like a trick they'll see through. But knowing that you're listening to me and you're going to show me active listening, it still feels really nice to just hear back what I said. There's a lot of power in that and it's subtle. Yeah. Great. Yeah, there's an element of synthesizing what I'm hearing verbally. That's the focused listening part, and then, mirroring back the emotions that I'm noticing.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.