Mentions personal use of Listen.

Transcript context

…I think about this one a lot. When I started off in my career, I was an engineer's engineer. I used to very much about technical correctness and what computers were capable of, and technical righteousness, the right answer rather than there is only one right answer and whatever. It's a long-winded way of saying that I often think about this phrase, which is people don't care what you know until they know that you care. And so I've realized that really being able to influence people, it doesn't matter about whether or not you're right or whether or not you're wrong. And at the end of the day, it's first about trust and about relationships and caring about what each other's outcomes are, what their incentives are, and all good things sit on top of that. Once you have those kind of foundations, then you can build really good partnerships and that's where good progress comes from. Wow, that is so good. It connects with Radical Candor, similar in theory of just caring. People need to feel like you care deeply about them before they take your advice. And it also connects with this parenting book I'm reading called Listen, that a previous guest recommended, which is all about how your kids have problems when they feel like your connection to them is weak. And so the solution is to build a stronger connection for them to know that you cared deeply about them. So this is really, connected so much of what I've been reading. Yeah, exactly.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.