Lenny Rachitsky: belief

Transcript context

…tuff, you try to get it right, and then you basically have to make sure it's right. QA, testing. And every day when that AI SDR sends out emails and do practice emails, they will say some dumb things. Maybe it's hallucinations, it really doesn't matter what the technical term is, and you correct it. And if you do this for 30 days, then every day you spend an hour or two correcting those mistakes. By the 30th day, it's going to be pretty good. Anyone can do this that has been in B2B or SaaS. Anyone can do what I just described. It is not that different than other things we've done. It's just sequenced differently. But nobody does this. Everyone's panicked. And if you can go do this, pick any tool, pick Agentforce, pick Qualified, pick Artisan, pick whatever you want, if you can go do this and get it live into production, you're hyper employable. All the companies you talked about, the GTM person, they will hire you. You could magically be their chief agentic GTM officer because almost anyone can do this if they want to. It's just going to take a month of your time and it might take you 50 or 60 hours plus qualifying the vendor. And in the old days, when we first did our podcast, you'd hire an agency and disappear. That's how you do this stuff. The agencies don't know how to do this. You've got to do it yourself. But if you do, man, you will rock. You will just rock and you will learn. And you will learn the limits and you will learn the agent can... what it can do and where it can't do. And then you will learn how to do the next one. So we're pretty far on Agentforce, which is Salesforce's one, which Mark talks a lot about, but we're probably one of the only organizations of our size on it. I will tell you a cheat code, which is pretty interesting. We had three of these agents working for sales. After training it and learning it and spending months time to learn it, we got it down to one prompt. And prompt is another almost intimidating word. A string of text that describes what you want this thing to do. We took that prompt and gave it to Agentforce. Then the day was pretty good. If you can do one of these, it'll be really hard. It'll be brutal. Then the second one will be easier. And then you're going to be like the master of the universe in AI if you can do it yourself. But if you're waiting for people on your team to do it, if you're waiting for an agency to do it, I think you're going to be out of a job. Everyone comes to us as experts. We're only experts because we did it 20 times. I think what might be helpful here actually is to do a tour, kind of a quick tour of the agents that you've built and what they do, which ones have been most impactful. And then as you do that, what products you use, what powers these agents that you like and maybe don't like. If anyone goes to SaaStr.ai/agents, you'll see everything we built. It's all bulleted out. You can copy us and I'll walk you through it. But two caveats are things at the top. I built a lot of stuff in Replit. We can talk about it for fun. I'm a top 1% user. I love it. None of the GTM stuff we built ourselves. Don't build it yourself. You're not Vercel. You don't have a full-time, wicked awesome engineer that wants to build this. Could all this stuff be built yourself? It's the same idea of building your own Notion. You could do it, but don't do it. These products are expensive. They're not so expensive it's worth... and then maintaining. The pace of innovation is so fast. Even if you can hire someone to build it internally, it will become obsolete if you're not careful in a couple months. We've built a lot of stuff. We could talk about... I built a calculator to do startup calculations, been used 800,000 times in 90 days.…

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