Mentions personal use of Delphi.

Transcript context

…That's the way I think about it. It's not just my intelligence. It's the lessons of every single person I've had on this podcast. So it's great, but I thought, "Hey, maybe I could finally do one that's in between the two." I've been a founder and I've written 10,000 pieces of content. So that's a little bit like Brian, but I have more than Brian. And I'm not Lenny in terms of productivity, but I've got a lot of voices. So I'm like, "I'll try it." I used Delphi. I instantly broke it because I had too much data to ingest. It took about a week to get going and it worked. And it's just like you. Some people spend hours a day on Digital Jason in another browser and they don't do what they do with Lenny, but they'll ask about their sales woes and what to do with their sales team and they'll upload LinkedIns and ask if they should hire people. And then a curious thing happened, which is that because we do these events, people started to use it for questions for the events. "Hey, how do I get a refund? Hey, can I get a discount? Hey, where is the San Mateo County Fairgrounds?" So Jason Live is really in the San Francisco Bay Area. "Who's speaking?" There's endless questions. And we used to use PreFin Intercom, and we're so busy, we would answer two weeks later. It was worst support ever. And the agent just started doing support on its own. And then it did this thing where it sold sponsorship on its own. So one place to start if you haven't started is in support. And you don't have to buy Sierra and you don't have to buy DecaCon necessarily and you don't have to buy Finn, but one potential place to start is can you do great 24/7 support? Can you? Most apps can't. In fact, some of the worst offenders are AI leaders. They have no support at all on their website. So that's one place to start. And then the next place we started... so for us, the login for the next place we started is, "Hey, we want to try Outbound." Because we don't have 1.2,000,000 names like you have, but we have 400,000 and we have data on them. So we wanted to say, "Hey, come back to our SaaStr event." So we didn't know what to use. And I'll tell you some learning. So we picked a YC company called Artisan. They've gone from nothing to $10,000,000 this year. We picked them, but this is important why. They were a sponsor at SaaStr, we didn't know, and they offered to help us the most. This is the critical insight. We didn't know if Artisan was the... I have opinions now. We hadn't deployed it, but another vendor, the CRO argued with us. He said, "I need $100K upfront before I help you." Another one said they were scared of SaaStr. They didn't want bad PR if it failed. Fair. Yeah. A certain company [inaudible 00:33:43].…

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