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Eoghan McCabe: preference

21 Aug 2025 Lenny's Podcast How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

“If efficiency was the number one thing we value, I'd always buy the cheapest clothes, furniture, computers, even paper for my printer. But I think humans value things like beauty and human stories and human heart and connection.”

— Eoghan McCabe

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Speaker
Eoghan McCabe
Attribution
Verified speaker
Claim type
preference
Recorded
21 Aug 2025
Publisher
Lenny's Podcast

Transcript context

…I had Ben Mann, the co-founder of Anthropic on the podcast recently, and he said that he's like, "Even my job is probably going to go at some point." He was like, "Lenny, your job is going to be replaced by AI at some point." That was pretty compelling. Did not expect him to say that. Yeah, I don't know. It will in many ways. We're going to have agents in AI to aggregate content and create content, but humans, as much as when it comes to productivity, value, efficiency, efficiency is not the number one thing that we value. If efficiency was the number one thing we value, I'd always buy the cheapest clothes, furniture, computers, even paper for my printer. But I think humans value things like beauty and human stories and human heart and connection. And not only will they still want those and they'll still want a Lenny that has his own story and his own take and opinions and is a little imperfect, but they'll pay more for it. The abundance of AI is going to make automated things worth zero. Just like the value of cheap content on YouTube. Why do people subscribe to some channels and pay more? Why do people pay to rent movies? Because some things have more quality, more beauty, more craft, more art, more humanity. So, I think there'll always be a place for that. Phew. All right. I've got a couple more years at least.…

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