Bret Taylor: evaluation

Transcript context

…Yes. Well, we should get to Sierra because you see a lot of real-world AI adoption. Maybe start by grounding us. What is Sierra? The business has scaled very quickly. One of the latest metrics that you can share because they keep changing from month to month as you guys grow. So at Sierra, we help companies make AI agents for their customer experience. If you have a big phone line, these AI agents can replace your IVR system and just pick up the phone. If you have a digital chat system, an AI agent can pick it up. You don't need to wait on hold. These agents can not only answer questions, but take action on your behalf. We work with healthcare companies like Cigna. We just did a great case study with SoFi, and I'm really proud that we raised their net promoter score by 33 points just because it's just so delightful. It's really fun to see all these different brands across a wide range of industries get so much value from their agent. We're the leader in the space. You talked about the metrics. We reached $100 million in ARR in seven quarters, $150 in eight quarters. We're, I think, around $165 now, one month into our next quarter. So growing really rapidly and really proud of the momentum that we have. That's super cool. What is the typical adoption? Are people using it for email chat support because that's the easiest modality? Do they adopt it for everything, including phone and stuff like that?…

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