David Rosenthal: belief

Transcript context

…The culinary team we heard takes not full software developer tests, but logic tests on the way in. Amazing. But yeah, Judy’s teenage son wrote the first test that is now no longer being used. I think the answers have gotten out on the Internet, but for a long time was used. It’s a funny story, but this was in the 80s. This was way before Google was doing this stuff. This was really out there hiring practices at the time. So we’ve talked a lot about the internal culture. The most important thing that we haven’t really dove into yet is how it touches the outside world. The Epic culture is completely customer-obsessed. And I mean that the way we talked about customers before. There’s a great quote from Jeff Gautney, the Chief Information Officer for Rush University System for Health. He says, “You get what you pay for 100% of the time, despite Epic being ’not cheap.’” You see that echoed over and over and over again in these customer conversations as reliable. It worked. They didn’t over promise on something. It is fully integrated at this point. No one gets fired for buying Epic the same way it used to be true about IBM.…

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