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Published · transcript-backed

Eoghan McCabe: belief

21 Aug 2025 Lenny's Podcast How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

“When I say 365 days a year, they're the company I think of because they're doing exactly that.”

— Eoghan McCabe

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Everything needed to verify it.

Speaker
Eoghan McCabe
Attribution
Verified speaker
Claim type
belief
Recorded
21 Aug 2025
Publisher
Lenny's Podcast

Transcript context

…This reminds me, I did an interview with the Perplexity founders. It was, I just checked, April 2024, so just over a year ago. And they were saying that the way they operated, and this sounded it's so crazy at the time, is anytime they had a question for anyone else on the team, they first asked ChatGPT about it, and then they go ask the person as like, that is insane. And now this is just obvious. That's what we all do now. Just like, hey, I'm just going to talk voice. It's a prime example. They're doing many such things. When I say 365 days a year, they're the company I think of because they're doing exactly that. All these young companies are doing wild, weird and ridiculous things that people you are in my age kind of chuckle at, but it's business as usual for them. So, there's just a big mind shift, cultural shift, and there's a culture clash of the previous generation versus the new generation. And the sooner you kind of wrap your head around that, the sooner you can start to unstake yourself, I think. And just to build on that, the sounds crazy to work this hard, it sounds very stressful, not fun. Why would I do this? This sucks. But at the same time, this is, as you said, such an unusual rare opportunity. There's so much opportunity. There's so much wealth being created. There's so many businesses being created. This is the time, if you were to ever work really hard, this is a good time to do it.…

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