Evidence receipt / belief
Published · transcript-backedDavid Rosenthal: belief
27 Nov 2023 Acquired Visa
“I think there's totally also a story that's beyond the scope of this episode, about how banks and in particular Chase aid American Express' customer base over the last set of years.”
Source trail
Everything needed to verify it.
- Speaker
- David Rosenthal
- Attribution
- Verified speaker
- Claim type
- belief
- Recorded
- 27 Nov 2023
- Publisher
- Acquired
- Episode
- Visa
Transcript context
…Or a merchant. When you have the Alaska card, you feel like you have the Alaska card. You're like, sorry, there's a bank behind this and like, oh, is it Visa or MasterCard? I don't know, I don't care. It's the Alaska card. I think there's totally also a story that's beyond the scope of this episode, about how banks and in particular Chase aid American Express' customer base over the last set of years. In part, that's just bad strategy on Amex's part that, eventually, it was going to happen that they would not be the scale player. Being a closed-loop network, you're just going to be a more niche player. How do you win as a niche player? You need to retain your highest value customers and your highest margin customers.…
Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.