Chris Miller: evaluation

Transcript context

…I don't know if people have heard of that. What is that? Yeah. Dharmesh, our co-founder, one of our fearless leaders, Dharmesh, one of the things he most famously did early on is he published the HubSpot culture code externally. You can Google it and find it anywhere. I think a lot of companies sort of replicated that over the years, but by being really open and transparent about the culture both internally and externally, I think one, it internally creates alignment and it gives everyone something to point to to enforce why did we choose to work with each other the way that we work with each other. I think it also helps in attracting the right type of candidates because we put it out there, we're sort of really open about it. If you don't like that culture, chances are you probably won't be super excited to work here. But if that's something that you're craving, and I think a lot of quality people crave a lot of the things that are sort of codified in our culture. Humility, empathy, adaptability, remarkability, transparency are sort of all things that I think people take quite seriously. And so, being really open and honest about that. And being willing to sort of pressure test it on a regular basis, like is this still a company we want to be? We are growing really fast. What has changed? What conditions are still able to be supported with the culture we have codified today? What amendments might we need to make in terms of who we want to represent ourselves to be to our customers and how do we want to work with each other? And investing in that, hiring really good people that can help us scale that I think is something that makes HubSpot really special. Amazing. I'm reading the culture code on the side here, and there's these little quotes that are really sweet. I really like this one, "Solve for the customer, not just their happiness, but also their success."…

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