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Evidence receipt / belief

Published · transcript-backed

Ben Gilbert: belief

21 Apr 2025 Acquired Epic Systems (MyChart)

“Epic’s been doing this forever. This is the Epic way that (I think) the rest of the world woke up to and startups internalized as doctrine.”

— Ben Gilbert

Source trail

Everything needed to verify it.

Speaker
Ben Gilbert
Attribution
Verified speaker
Claim type
belief
Recorded
21 Apr 2025
Publisher
Acquired

Transcript context

…I think when you start you have to do five of them, and then you do more every year. Wow. Y Combinator preaches, go talk to your customers, spend time with customers. Epic’s been doing this forever. This is the Epic way that (I think) the rest of the world woke up to and startups internalized as doctrine. But every person in the company, spending time in medical settings, talking to customers, hugely valuable. On the developer side, there’s a super prescriptive software methodology that they use to minimize bugs. You go through this intensive training for six months when you join, and then when you start programming, the whole system is designed to run minimizing the number of hours between when a line of code is written and then when it is tested, so if a bug is found, then you drop everything as the original developer and you fix it, so that you still have the whole context fresh in your head. You don’t go months, then the system gets tested, and bugs aren’t allowed to compound into bigger problems this way. They get caught right away. And I believe the rule is that every developer must fix their own bugs.…

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