Evidence receipt / belief
Published · transcript-backedBret Taylor: belief
10 Mar 2026 Cheeky Pint Bret Taylor of Sierra on AI agents, outcome-based pricing, and the OpenAI board
“I think AI agents should have memory. I think AI agents should drive relationships, not conversations.”
Source trail
Everything needed to verify it.
- Speaker
- Bret Taylor
- Attribution
- Verified speaker
- Claim type
- belief
- Recorded
- 10 Mar 2026
- Publisher
- Cheeky Pint
Transcript context
…How do you have usage-based... Or sorry, outcome-based when you move beyond customer service where there's a clear, was this resolved or not, to product usage where people are shopping and yeah, they didn't buy a house there, but they mostly don't buy a house on most website visits, but it was a successful visit. It's the right question, and there's not a great way to do it for every type of agent right now. You can always fall back to usage-based, which is fine. But in that, over time, it's like, wouldn't it be interesting? I think AI agents should have memory. I think AI agents should drive relationships, not conversations. It would be really interesting to say, could we make an AI agent that actually drives home ownership over time. I think that's actually... It's hard, but it's not— As an AI agent, you have a territory, kind of.…
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