Evidence receipt / commitment
Published · transcript-backedSpeaker unverified: commitment
19 May 2022 Acquired Capital-Efficient Growth (with Zoom CEO Eric Yuan & Veeva CEO Peter Gassner)
“I always thought if I talked to those early adopter people, I would know, I will get the feeling.”
— Speaker unverified
Source trail
Everything needed to verify it.
- Speaker
- Speaker unverified
- Attribution
- Not verified from this transcript
- Claim type
- commitment
- Recorded
- 19 May 2022
- Publisher
- Acquired
Transcript context
…I didn't know that. But then you got to hustle, then just like Eric, then you got to hustle. Oh my God, this customer wants to buy something and then you're working super hard to make them successful. Eric, I'm not sure. I never asked you about this, but we never had customer satisfaction surveys for Veeva in the beginning. I always thought if I talked to those early adopter people, I would know, I will get the feeling. If I have some survey, maybe I won't get the feeling. Totally. You're right. I agree with you. When it's small, you can sort of hide behind metrics sometimes and it doesn't work. But if you actually talk to a human and you figure it out, you'll know what's going on. Can you also tell us the story of lending your first big customer, which I believe is probably the deal that really made the business?…
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