Jiaona Zhang: uncertainty

Transcript context

…I'd love to go even one level deeper. Is there an example of something you've worked on that was minimal lovable product that you think about? Or is there something out there that's an example of here's maybe an example of a minimal lovable product versus MVP? Again, it's very hard. I think every product team, every product person struggles with this idea of what is the minimal viable. Even that concept itself is difficult and not to mention minimal lovable. I'll give a Webflow example. Very recently, so have been investing in a couple of new features, memberships and logic, new functionality for our users. And what we realized at the end of the day after investing in these areas, we were like, "Hey, we can get to minimal viable, but we don't know if we can actually get to minimal lovable in a way that our users really, really want. And so does it make sense for us to continue to go down this path of continues to chip away to get to minimal lovable when we are maybe hitting diminishing returns for our user base? Or does it actually make sense to release what we have but then encourage our ecosystem to contribute the lovable piece?" And again, it's not just like you put it out there and you hope, you have to have a very strong point of view of are we at minimal viable, are we at minimal lovable? Where in between are we? And so having that point of view and then being able to say, "Are we going to be able to meet it as a company? Are we going to rely on our ecosystem to help us meet it? What are we actually going to do?" And then even within the feature set, it's very much a how do we do some things well as opposed to do a little bit of everything? I think that is a big piece of minimal lovable, which is again... To me it's better to do five things instead of the 15 things in a really, really great way with a high degree of polish with a, "Oh, this really meets my need," versus trying to do everything and just doing a little bit of everything. And so every part of the experience feels a little bit clunky. It's not quite there. People I think would actually respect this idea of "You've given me minimal lovable in five areas as opposed to minimal viable in 15 areas." Is there anything you've seen of just that makes something lovable? I don't know. I know it's not easy to define, but what are things you've seen that makes something lovable? Is it delightful features? Or is it what you're saying, which is just things are actually good, there's fewer things, but they're each really good?…

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