Ben Gilbert: belief

Transcript context

…Totally, In 1987, they launched a billing module called Resolute, again on top of the Chronicles’ single core database, which still today is the company’s revenue cycle application for all their hospitals. I know we’ve made this point a few times, but I really want to underline, it is still just an application built on top of the Chronicles database. Fast forward to today, I think that is actually the single biggest reason why Epic wins over their competitors. I would argue there are two big reasons Epic wins today. One is reliability. But the reliability also comes from the fact that it’s all built on one database. You’re not gluing multiple systems together. All their competitors along the way, or almost all of them other than Meditech, became 30 other companies glued together through M&A, take public, take private crazy transactions. Epic’s just been Epic the whole time. You get this system, that when you buy it and they say it’s going to take X dollars and X time to implement, it does. Then you go live and it works, which sounds crazy, but it does the thing that they say it’s going to do on time and on budget, or as good as anyone does in this industry. Then the second reason in addition to reliability, David, as you’re alluding to, is the fact that the clinical side and the billing side are completely stitched together in one code base working off of one database. It is perfect harmony. You don’t have information dropped when one system is talking to another. If your goal is to adopt a system that keeps track of everything in your hospital and make sure that you can make money from it for your organization, this is the ideal architecture for such a product. It’s funny. I’m laughing as you were saying earlier of it does what it’s supposed to do. As with the [...] I assume you’re referring to the actual clinician doctor–facing EMR side of it. If you’re looking for a system as a hospital that ties what happens in your medical practice to your billing and your revenue events, there is no if.…

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