David Rosenthal: belief

Transcript context

…Especially when again, it’s not clear to me how consumers were harmed. This constant battle, this war that was waged on forever and ever and ever and ever, it totally distracted Microsoft. As anybody can attest, especially in the tech industry, if you are distracted, you just fail because you need to have all of your best resources making stuff, building stuff, focused on firing on all cylinders, clear North Star strategy. If you tie up a company for five years… And you lose your leader through it. Somebody we talked to characterize this period as a mental breakdown for the whole company. I think that’s the best way to characterize it. It’s not fair to blame everything we’re about to talk about all the future consumer failings on this, but it is helpful to keep this in mind and say, okay, why perhaps did they not fully have their wits about them?…

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