Evidence receipt / evaluation
Published · transcript-backedBen Gilbert: evaluation
21 Apr 2025 Acquired Epic Systems (MyChart)
“I think that’s the right way to look at it. They’re customer-obsessed because in the long-term, that is the right thing to do for Epic also.”
Source trail
Everything needed to verify it.
- Speaker
- Ben Gilbert
- Attribution
- Verified speaker
- Claim type
- evaluation
- Recorded
- 21 Apr 2025
- Publisher
- Acquired
- Episode
- Epic Systems (MyChart)
Transcript context
…You’re totally right. I think that’s the right way to look at it. They’re customer-obsessed because in the long-term, that is the right thing to do for Epic also. This is not a new realization. There is a Jeff Bezos quote, and I just thought of it. I don’t have it in my notes, but it’s something about in the long run, there is no difference between what the customer wants and what Amazon wants. I distinctly remember him saying this in 1999 or something, some really old video. Epic is absolutely customer-obsessed. Again, CEO, CIO of hospital systems because if you deliver for them, you deliver for Epic in the long run. Well, that’s like—…
Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.