Kenneth Berger: commitment

Transcript context

…And I think what's interesting is you went through these three phases. Interestingly, at the beginning, your first phase was you were not hearing the no's, but it was rooted in this confidence that you're a founder, you're awesome. They're so lucky to have you. I know what I'm doing, get out of my way. And then the third phase, you also, the issue there was you weren't hearing the no's, but it was more from fear of being fired again. And so it's interesting that there's these different reasons you're not hearing what people are actually saying. Totally. Well, and to me, the first one is about articulation as well because I think that if in the beginning it articulated that, "Yeah, I'm confident, but actually I want to do a really good job and I want to have good relationships. So let me think about intentionally, how do I create those outcomes?" But because I hadn't articulated that's what I wanted, it didn't even occur to me like, "Oh yeah, I need to do some intentional relationship building, figure out some metrics for success." It was an early stage startup. There wasn't a ton of sort of process or structure in place, suffice to say. And so if I wanted that, I needed to create it myself, but because I hadn't articulated that any of that was important to me, I just flew by the seat of my pants and it took failing to get some data to say, "Ooh, yeah, maybe I need to look at this more closely. " I imagine you've gone through this exercise many times, but say you were to do it again, what would you do differently and what do you think would've happened? Do you think you would've stayed there for many, many years, had a product at Slack at this point? Just imagining that reality, what would you have done differently? And then what would you have imagined have turned out?…

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