Eric Glyman: evaluation

Transcript context

…So you give the Ramp agent this company's expense policy and then it applies it to the transactions that are coming through. Exactly. And so you can start to do things, I think about the episode you'd had with Susan Li. It was incredibly instructive where she sort of says, “It would feel so silly and it's not a great use of my time in some sense to be a very expensive machine learning algorithm to review expenses.” But yet somehow a lot of people in companies are reduced to that thanks to Sarbanes-Oxley and the rules around it. Now you can have an agent functionally that takes that aspect of the job. And so it has access to the full set of data that you would… All the transaction related metadata, the receipt data, the timing data, the policy data. It then can go in real-time review. Was this in or out? Can have the full audit trail explaining its reasoning, and today it's over 99% accurate, which turns out it's much more accurate than people are. So people don't know the expense policy and expenses are pretty automated. And I find this thing super interesting, in part because I don't think it really should be anyone's job to go and review people's expenses, but somehow, while it's in no one's JD, the law kind of requires everyone to waste an hour of their time every month if you're a manager. Does the law allow for it to be reviewed agentically and then just signed off on by the human?…

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