Evidence receipt / commitment
Published · transcript-backedStewart Butterfield: commitment
20 Nov 2025 Lenny's Podcast Slack founder: Mental models for building products people love ft. Stewart Butterfield
“"Apply this credit to your account, and just send you a message that it happened. And by the way, we will do it on the aggregate for downtime, even if the issue didn't affect you as a customer.”
Source trail
Everything needed to verify it.
- Speaker
- Stewart Butterfield
- Attribution
- Verified speaker
- Claim type
- commitment
- Recorded
- 20 Nov 2025
- Publisher
- Lenny's Podcast
Transcript context
…Too generous. "Apply this credit to your account, and just send you a message that it happened. And by the way, we will do it on the aggregate for downtime, even if the issue didn't affect you as a customer. " Wow. Too generous. You found the edge of where you want to be.…
Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.