Evidence receipt / belief
Published · transcript-backedBret Taylor: belief
10 Mar 2026 Cheeky Pint Bret Taylor of Sierra on AI agents, outcome-based pricing, and the OpenAI board
“All of a sudden, not only can you afford to provide a great customer experience to more people, even less profitable customers or in lower-margin businesses, which I think is very exciting.”
Source trail
Everything needed to verify it.
- Speaker
- Bret Taylor
- Attribution
- Verified speaker
- Claim type
- belief
- Recorded
- 10 Mar 2026
- Publisher
- Cheeky Pint
Transcript context
…It's very hard to get Google customer service on the phone. But it's not because they don't like you. It's just if you think about the average revenue per user of Google, they literally just can't afford to do it. Now, if you take that $10 or $20 phone call and you make it 10 or 20 cents, and over from one to two cents. All of a sudden, not only can you afford to provide a great customer experience to more people, even less profitable customers or in lower-margin businesses, which I think is very exciting. It's not just doing what you did before but new. You can provide better customer service.…
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