Evidence receipt / recommendation
Published · transcript-backedHari Srinivasan: recommendation
16 Jul 2023 Lenny's Podcast LinkedIn’s product evolution and the art of building complex systems | Hari Srinivasan (LinkedIn)
“That in five days if someone has something that they haven't been able to escalate and solve, that's probably then on the next level of person. But as you run that ecosystem and there's so much complexity around it, I think you need some of those processes in place in order to start answering some of those tiebreakers, if you will.”
Source trail
Everything needed to verify it.
- Speaker
- Hari Srinivasan
- Attribution
- Verified speaker
- Claim type
- recommendation
- Recorded
- 16 Jul 2023
- Publisher
- Lenny's Podcast
Transcript context
…Let's talk about these two processes. RAPID, and what was the other one? Five-day- Yeah, five-day alignment. They've both been around LinkedIn for a little bit, but they're great. The RAPID is just a question of oftentimes to your point, if you're running two, three marketplaces, several different business model here, there's a question of who has the decision? Who can make the decision in this situation? Making sure that you have a single person's name with the decision and that person is ... That is really, really important because it gets the clarity real fast. It's more of a personal rule, but one thing I love to say is, if you had three back and forths in an email, you got to pick up the phone. And if you've been on the phone for 20 minutes, it's time to just write that decision-maker and go. That way, you can make sure the concept of an hour, you should be able to get a decision. It doesn't always operate like that. I'm sure there's many PMs on LinkedIn who are operating here maybe, who may have some feedback from me on that, but that's the intent behind it. And then a five-day alignment is, you should hold your managers accountable. That in five days if someone has something that they haven't been able to escalate and solve, that's probably then on the next level of person. But as you run that ecosystem and there's so much complexity around it, I think you need some of those processes in place in order to start answering some of those tiebreakers, if you will. Ooh, I like that five-day rule. Basically puts the clock on a manager to get to unblock, basically?…
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