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Published · transcript-backedUpasna Gautam: commitment
23 Feb 2023 Lenny's Podcast An inside look at how CNN builds product | Upasna Gautam
“It's certainly team-specific, because again, the scope of work across teams really varies. But since my team's product is an entire platform, it's my job to ensure we're still clear on our goals because like I said, they may change on a week-by-week basis.”
Source trail
Everything needed to verify it.
- Speaker
- Upasna Gautam
- Attribution
- Verified speaker
- Claim type
- commitment
- Recorded
- 23 Feb 2023
- Publisher
- Lenny's Podcast
Transcript context
…This episode is brought to you by Vanta, helping you streamline your security compliance to accelerate growth. If your business stores any data in the cloud, then you've likely been asked or you're going to be asked about your SOC 2 compliance. SOC 2 is a way to prove your company's taking proper security measures to protect customer data, and builds trust with customers and partners, especially those with serious security requirements. Also if you want to sell to the enterprise, proving security is essential. SOC 2 can either open the door for bigger and better deals, or it can put your business on hold. If you don't have a SOC 2, there's a good chance you won't even get a seat at the table. But getting a SOC to your port can be a huge burden, especially for startups. It's time-consuming, tedious, and expensive. Enter, Vanta. Over 3,000 fast-growing companies use Vanta to automate up to 90% of the work involved with SOC 2. Vanta can get you ready for security audits in weeks instead of months, less than a third of the time that it usually takes. For a limited time, Lenny's Podcast listeners get $1,000 off Vanta. Just go to Vanta.com/lenny, that's V-A-N-T-A.com/lenny to learn more and to claim your discount. Get started today. Coming back a little bit to the way y'all built product, I'm curious how you balance new product work and new features versus maintenance and bugs. Do you have kind of a... Is there like a philosophy at CNN of how much goes to bugs, maintenance versus new stuff, or is it per team and just, how do y'all think about that? It's certainly team-specific, because again, the scope of work across teams really varies. But since my team's product is an entire platform, it's my job to ensure we're still clear on our goals because like I said, they may change on a week-by-week basis. One sprint might be high-priority feature development, in another sprint maybe we're focused on medium-priority optimizations and bug fixes. But we know that any time there's a critical incident in production, it also takes critical priority over everything else. So it's a balancing and juggling act that relies heavily on intuitive decision-making. But I will say we're also really fortunate to have a global, 24/7 editorial support team that we work really closely with. So they are the ones who handle, troubleshoot, escalate incidents up to the relevant teams. There are a lot of layers to that protocol when a critical incident occurs. And so our editorial support team is that first layer of support, whereas my team might be the second or third depending on the level of severity and who it gets escalated to. So there's definitely a lot of processes in place, we're not always that first line of defense, which is actually... It alleviates a lot of stress, to know that we have an entire team around the clock globally dedicated just to that. When you're talking about these incidents and moments it makes me wonder, is there a memory of just like a wild time of something happened in the news, or just like, "Oh man, we've got to get on top of this thing"? Is there like a memory that you think of like, "Wow, that was crazy"?…
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