Ben Gilbert: commitment

Transcript context

…Actually, Ben, you can talk [...], like what are the internal processes and controls within Microsoft to make sure that you never write the word monopoly in a document? It wasn't as bad as you would think. It's only if something really gets elevated to serious discussion of a big strategic move that it gets considered. It's not really at the icy level. I will say there was a whole milestone—I'm trying to remember how long Microsoft's milestones were; maybe six months—in Office where it was the documentation milestone or the cleanup milestone or something like that around the Office file format because a lot of the DOJ stuff was around, wait, you claimed to have this open file format but you're the only ones who have any documentation on how the file format works. I do know there are billions of dollars that had to go into the manpower of cleanup after that, so there are some processes in place. But there's not a thing that blinks at your computer if you type the wrong word. Company game that you can play anything but monopoly?…

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