Lenny Rachitsky: commitment

Transcript context

…You mean being landed, expand, start with a smaller deal and grow it? No, a person sitting there doing this work with them, essentially what you're describing. Don't just like, "We have software, go try using it." It's like we will have someone on our team helping you figure this out and maybe there's not even software yet to do all these things, but we'll have them do it for you. And then the software will take on more and more of that work over time. I think that's always been great advice. And startups have always been great at this. In the early days, the CEO does it is doing support and CEO's onboarding you. I think what's different today is the agent will fail without training and onboarding this product. It will fail. It will never work. So it becomes an imperative if you want to win. This term's been bandied about too much, but you need a team of humans, we can call them forward deployed engineers that make 100% sure that when the agent is turned on, it's awesome. That's your job as a founder. Make sure it's awesome. Versus in the old days, even when I built one of the first e-signature services that was so easy to use, we'd have some customers take them two years to go live, big customers. That's just not okay in the age of AI. Right?…

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