Ben Gilbert: evaluation

Transcript context

…Indeed, whether you know it or not. You probably know them from their medical patient software, MyChart, that, if you’re listening to this, you most likely use. Epic is a very unusual company in so many ways. They do no marketing. They basically don’t do any sales, either. They often say no to potential customers who approach them. They don’t negotiate, they don’t discount. They never raised any venture capital and they’ve never done any acquisitions in their 47 years of existence. They don’t work remotely. Everyone is in-person all the time. They notoriously have one gigantic campus on a farm with buildings designed to look like the land of Oz, a Wizards academy, a tree house, a barn, a replica of New York’s Grand Central Station, and an 11,000-seat auditorium underground. They have the majority of the US’ major hospital systems using their software, and of their over 600 customers, they have never lost a single one. That is the craziest thing to me about this company is at 47 years old, they have never lost a customer. Actually, we found out that’s not totally true. They lost one customer once for six months, and then that customer came back six months later.…

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