Jeremy Henrickson: preference

Transcript context

…I'm reading Kevin Kelly's new book where I don't know if you've seen his new book. It's all these little tidbits of advice and one of his pieces of advice is that usually the best time to do something is right now. And that feels like that resonates with the way you all think. I'm curious just how you create that culture and ability to make decisions fast. Is it purely top-down founder, this is how they behave, or is there something else that you found as effective to create this culture of moving fast, making decisions really quickly? Obviously, a huge piece of this is Parker himself. It's an attribute of his personality, he likes making decisions quickly, and it's also a deliberate strategic decision on his part to have a company that makes decisions quickly. And so he models this constantly, right, in Slack, in conversations in person, and in every way possible. And there's an expectation throughout the company. If you kind of look at our leadership principles, this ability to make decisions quickly is something that kind of everybody promulgates. But also I think there's a number of things we've done to bake it in the way that we even do say quarterly planning. And the fact that there's this timeline for decision-making that doesn't leave a lot of room in the way that we expect people to know their domains, especially in product, right? In product, you don't own little feature, you own your product and you're expected to be the world's foremost expert in it. And if you are, what that means is instead of having to come back to people three days later with an answer, just off the top of your head, you can be like, "Yes, this is what I think I should do about that or give me 30 minutes, look something up and I can tell you what we need to do about that. " And so all of those things in combination just yield an environment in which these decisions happen very quickly. You talked about quarterly planning and you're saying that there's like, here's the timelines we need to make decisions on these dates, and there's a culture of just we stay firm to that. And if you don't, then we're going to move on.…

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