Speaker unverified: uncertainty

Transcript context

…And you can probably also be reasonably confident about each individual’s contribution to that win or loss. Now let me get to that. Your customers know everything you know. It’s not like you could say back in the lab, you wait until you see what we got in the lab. No. Every statistic we have, our customers have. You want to know how many miles James Harden ran last game? Comes out of the statistical systems. You can find that out. If you want to know how many pick and rolls we ran of a certain type, how they were guarded, and how we did scoring against them? Don’t worry, you can read about it. You want to look and see what the dynamics look like on the sidelines? You can just sit there and watch our players and say, oh, I don’t know everything. I don’t know what they’re saying, but I can see their body language. Oh, so and so seemed severely charged up. Oh, that’s great. So and so cheers for their teammates. So and so seemed down. There’s almost nothing. We get to watch practice, our fans don’t. But the level of accountability is so high. The speed is high. Think of teamwork. Teamwork, man. It’s all on display. Not only is it on display, but you absolutely know you need teamwork. One star can’t bail you out. You may have one star, but then the pieces have to fit around the star. It’s just the way it is. You know how businesses, you say, okay. Everybody wants to talk about teamwork. In a lot of places that would mean, hey Ben, I don’t know. We could work better on this. Then Ben can say, your team’s doing things wrong. Then we can get back together and talk a little more. Then a month later we can talk about it some more. Probably you’ve seen this in some organizations. And then at some point, we’ll talk about it as if it were a great collaboration between our two teams.…

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