Ben Gilbert: belief

Transcript context

…Correct. Our goal is to make the advisor central here. Shopify is another interesting example that I've thought a lot about with merchants as the North Star versus customers as a North Star that Amazon has built its business on. You can think of advisors like us building for merchants. We're building a platform that they can build an entire business on top of, and at the same time provide a really interesting solution to their clients. Patrick, I have the vertical versus horizontal conflict question here brewing in my mind. How did you think about whether you should sell licenses to Canvas to OSAM's competitors or not? It's an interesting and ongoing question. I don't have a great answer to this. I had like one definition of a platform, which is that you're not using the same tools to compete against your clients. There's a tension here like another one of my favorite little ideas from my podcast history was an observation from Keith Rabois. Then at coastal now at Founders Fund, when he said all the money he had made in his career was building tools for the equivalent of merchants. Let's say, having the merchants be too slow to adopt them, and then using the tool vertically integrated to compete against the legacy merchants.…

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