Bret Taylor: evaluation

Transcript context

…Have you had the opposite problem where there's a customer whose problem domains mostly don't exist in the public internet? It's like, "We provide the drill bits used in deep sea oil drilling." It just turns out there's nothing on Reddit about that. Yes, 100%. We work with this medical device company, and it's a deep cut of human knowledge. You can train it all on that. In fact, we do a lot. One of the things you want to be really careful about is you have a really well-known brand. We work with... I want to say a third of our clients have over 10 billion in revenue, over half have over a billion in revenue. Most of our clients are actually quite well-known. One of the challenges when you're offering either sales or service or customer experience to a really well-known brand is it's harder to ground it. It's actually easier when the internet has never heard of you and you want to make a well-grounded agent, it's actually pretty easy because there's no temptation from the LLMs to go off-script. Actually, I would say— They know what they don't know.…

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