Upasna Gautam: preference

Transcript context

…Is there a story or an example that comes to mind where things were just like, "Oh shit," and you were able to tap into that skill that you built to stay calm and focused, or even just like help your team stay focused? I mean, it happens all the time right? That is the nature of breaking news. I mean, you have to be ready to pivot at the drop of a hat. And so I think more than just like the big, chaotic moments in those daily interactions when there's chaos, I think that's when it really shows its power and helps me navigate those day-to-day interactions when I had a big working session planned with my users to do research with them, or do user testing, and breaking news breaks, and it takes so much time and effort to gather a team of editors across the globe to do a user testing session. And when breaking news happens, they have to prioritize that over everything. So what do you do in that situation? You can be frustrated, absolutely it's frustrating. But you always have to have the ability to, A, pivot of course, but also have backup and buffers in those types of scenario. So any time we're planning we build in buffers for all of that chaos that's happening on a daily basis. Wow, that's cool. Is that a real thing that happened? You were like, in a big meeting with all the researchers and then something went off the rails in the world?…

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