Paige Costello: belief

Transcript context

…Okay. So, moving in a slightly different direction, something I heard about you is that you're often the youngest person in the room, and you often lead people with decades more experience than you. I want to ask, what have you learned about how to garner trust and win over skeptics, especially when they're maybe more experienced or older, and especially in other functions, I don't know, execs or designers, engineers, what have you figured out there? The thing I would say is bring the insight. Know thy customer. Know thy market. Know thy competitors. Know thy numbers. Know thy product. If you can be the person in the room who has watched customers use the product and has a point of view about why one tool is significantly better or worse in a given dimension, and you can do that with confidence and clarity, and you don't need to know the other person's functional domain, and you don't need the expertise in what they're experts at, you can bring insight that makes people curious, and trust you, and just immediately believe that there's an opportunity that you're not advocating for that just is true. But I think that's a really tricky and unique thing is not to pretend like you have more experience than you do, but to be willing to ask great questions, and then be curious enough that you're bringing insight to every meeting that people may or may not have, but you're always willing to share. That's such a good answer because it's like there's not a trick to it. It's just do the work, spend the time to become the person that has answers that people value and obviously, that will respect you, value your opinion, want to hear from you.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.