Evidence receipt / belief
Published · transcript-backedBen Gilbert: belief
22 Jul 2024 Acquired Microsoft Volume II
“Office got to this point where, and I think Steven Sinofsky even writes about this in Hardcore Software in his book and on his Substack, that at some point they were trying to ship features that the PMs thought were great and users would love.”
Source trail
Everything needed to verify it.
- Speaker
- Ben Gilbert
- Attribution
- Verified speaker
- Claim type
- belief
- Recorded
- 22 Jul 2024
- Publisher
- Acquired
- Episode
- Microsoft Volume II
Transcript context
…I think people would probably pay more for it. Office got to this point where, and I think Steven Sinofsky even writes about this in Hardcore Software in his book and on his Substack, that at some point they were trying to ship features that the PMs thought were great and users would love. They would do this user research, they would hear that people want them, and then the sales force would run back to them and say, no, no, no, no, no, no. Do not include that. Are you kidding me? I’m going to have all these objections in my sale if you make me take this new feature or take this ribbon or any big UI change. Everything has to be small, iterative, and not add any training or confusion. I joined the corporate workforce in 2007 when I graduated from college, and I was an investment banking analyst on Wall Street at UBS. I started mid-summer 2007 and our corporate IT systems, my Windows laptop was so locked down. We were using XP of course.…
Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.