David Rosenthal: belief

Transcript context

…There's a thing that we should definitely talk about on the Benchmark episode which is Benchmark with their board seat on Uber ends up suing the founder along with a group of other people. Give me 60 seconds on how we got to that point. Uber had a lot of bad stuff that all happened seemingly all at once like #DeleteUber, but how did we end up with a situation where shareholders were all looking at each other going, we need to replace the CEO. Otherwise, the company will destroy all the value it's created. I think there are multiple threads to explore here. One, all the reasons we're wistful for or I'm wistful for 2011–2012 when things were just simpler and happier. Uber was at the forefront of all this stuff that made now a less wistful time, everything you said. Some of those were the company's fault, some of those were Travis' fault, and some worked. You look back at #DeleteUber. That was just an absurd situation. Uber was trying to do the right thing. Yes. But that was an example of a company where you know how luck is about maximizing the opportunity for good fortune to happen to you. This was the opposite. They had built up so much ill will that a pure misunderstanding about the way that they were trying to help launched a gigantic social media campaign where people assumed they were acting with malice.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.