Nicole Forsgren: evaluation

Transcript context

…Awesome. And don't discount what people say, right. Sometimes I hear... Actually not sometimes. A lot of times, I hear people say, "Oh, but people lie." First of all, what is their incentive to lie? Why would they lie about having a bad system? Because it's bad, and they want it fixed, right. If it's absolutely a hostile work environment, they might lie and then tell you it's good. Then you have bigger problems, right. Also, do we ever see bad data from our systems or incomplete data from our systems? That's a lie, but we find ways to deal with it. We see it. We acknowledge it. We look for holes in our system data. We try to deal with it, right. That's also a lie. So I think there are better ways to think about and deal with that and then try to work with it because and I wrote a paper with Mik Kersten on this several years ago on how data from people and data from systems are really important compliments because we can get certain insights from people that we'll never get from systems. Let's look at lead time from changes, for example, from commit to deploy. The speed might be fine, but people might tell you it's taking absolute heroics. It's some ridiculous Rube Goldberg machine. Mm-hmm.…

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