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Jessica Lachs: belief

14 Jul 2024 Lenny's Podcast Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

“I mean, yes, you are a data scientist, but your goal is to figure out what's happening, and if that means that you're going to pick up the phone and call customers, then that is what you're going to do." And I think that expecting that and setting that as the norm for the team, this ownership of the outcome is something that we continue to do at DoorDash and instill in everyone whether you were early or just joined last month.”

— Jessica Lachs

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Everything needed to verify it.

Speaker
Jessica Lachs
Attribution
Verified speaker
Claim type
belief
Recorded
14 Jul 2024
Publisher
Lenny's Podcast

Transcript context

…This episode is brought to you by Attio, a radically new type of CRM. There's a world where your CRM is powerful, easily configured, and deeply intuitive. Attio makes that a reality. Attio is built specifically for the next era of companies. It syncs with your data sources, easily configures to their unique structures and works for any go-to-market motion from self-serve to sales led. Attio automatically enriches your contacts, syncs your e-mail and calendar, gives you powerful reports and lets you quickly build Zapier style automations. The next era of companies deserves more than an inflexible one-size-fits-all CRM. Join modal, replicate 11 labs and more, and scale your startup to the next level. Head to at attio.com/Lenny and you'll get 15% off your first year. That's attio.com/Lenny. I want to come back to a thread, something you mentioned where you and a lot of the early team had felt extreme ownership over the company and that's why a lot of this stuff happened. For people, every founder, every product team, they're going to like, "Yes, we need that. Let's make sure everyone on the team feels extreme ownership." Is there anything that you think that the early team did to create that or is it hiring, just pick people that will have that feeling already, or is cultural? I think it's both. It's definitely cultural. I think it comes from the top and I think that Tony exhibits this extreme ownership and looks for it in others. So I think that helps. But I think even today I expect of my team that same extreme ownership over the outcomes. And so I'm more interested in our team figuring out how to solve a problem than the box that someone fits in like, "I'm a data scientist and so I only do these things." Right? It's like, "No. I mean, yes, you are a data scientist, but your goal is to figure out what's happening, and if that means that you're going to pick up the phone and call customers, then that is what you're going to do." And I think that expecting that and setting that as the norm for the team, this ownership of the outcome is something that we continue to do at DoorDash and instill in everyone whether you were early or just joined last month. Is there an example of that that comes to mind of someone practicing extreme ownership, like a data scientist calling someone or something along those lines?…

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