David Rosenthal: belief

Transcript context

…There’s of course the famous story about he finds a defect in a wrapper, then he calls his executives into a room, and he hurls out the glass. It’s his temper and his obsession with quality all combined into one. Yeah, I’m laughing when you say the famous story. I’m like, which one? I think there are a million of these stories. Even here, in the 30s in the UK, he basically implements the Toyota production system in the Mars factory. This is long before the Toyota production system exists. Any employee in the factory could stop the line for any reason at any time. If there’s anything that’s out of place, anything that could impact quality, anything is dirty, anything is not perfect, every single worker in the entire facility can stop the whole line. Also, if something had a defect, he would throw out the whole batch, right?…

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