Dharmesh Shah: prediction

Transcript context

…It's really interesting that none of them are just do it. You say that there's no concept of there's no mandates, essentially. Why is that? And do you feel like people just treat plea as, "Okay, I actually just really have to do this?" So we've always had, as part of early manifestation of HubSpot culture, we believe in autonomy. Lots of companies believe in autonomy, and we try to carry that idea as far as we can, and for the most part we do that and that, and we hashtag plea as part of that. This is like we trust our people. We try to hire the best. We expect them to learn, and we still want them to have the discretion to be able to make hard decisions, and we call them DRIs. We didn't invent that term directly responsible individual. And we'll talk more about, we should talk about more about decisions and how decisions get made but the reason I do hashtag plea is that it's a soft way of a mandate without being a mandate. It's like, okay, and by the way, the number of times that happens is I can count on the fingers of one hand and still have fingers left over. That almost never gets to that because either I talk myself out of it. It's like, okay, and this goes to the, is this a hill I'm willing to die on? Right? It's like, okay, I get it. I may disagree. Is it the end of the world? Is it really going to do that much harm? And is the cost of imposing that founder card go do this? It does happen just not that often. Awesome. And we'll link to that. There's a post you wrote about how to use these. It's flashtag.org If you want a quick way just to get to that blog post. I believe in domain names and shortcuts because I believe in simplicity. You mentioned decision making. There's something interesting there. Talk about how you make decisions at HubSpot.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.