Speaker unverified: prediction

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…ort-term productivity hit to go learn how to do these things are going to be the ones that benefit much faster from this Paradigm Shift versus the ones that are like you know what like we'll figure it out along the way and like just sort of like Coast our way through it like I I genuinely think I would worry about those companies because I think AI is such a big modality shift that those businesses are probably at risk if that's the approach they're taking it kind of reminds me of when you talk about your mom's experience as a pharmacist when Walmart was kind of expanding and growing I think it was like controversial uh Sam Walton was like we need to put a computer in every store and I believe they used satellites to beam like daily reports back to HQ so he could see how all the stores were performing which today you're like duh why would you not have that but back in i i for maybe it's probably the 70s ' 80s I'm not sure but whenever they did this they had an insane advantage over everyone else as you kind of move forward some of these things become like you know no-brainers duh but in at at that time it was probably a huge decision it was super expensive I think they spent a million to literally launch a satellite or something I forget the context exactly but it was like a pretty big deal at the time now Sam Walton another missou guy Missouri guy um I totally forgot about that yeah well so did any new products come from the hackathon uh stay tuned okay a lot of new features though like you know if you if you log in and use zaer today like you can see uh AI capabilities that are enhancing existing stuff all over the place today it's injected in in a bunch of areas um but net new products stay tuned I mean probably the best ones to talk about are like the chat GPT plugin open AI launch gpts and we have a an AI actions that you can use alongside of G pts um so we have a lot of these capabilities that you can use uh inside of these and that's probably the most notable one that that that is public right now what is that because I haven't got a chance to try that yet how does it work you know you're inter interacting with chat GPT in a particular way and then if you want to retrieve information from any of the other applications you use or if you want to perform actions in any of the other applications you use you can you know talk to chat GPT and then zappier can help assist in those actions so you might say hey can you tell me what uh my calendar looks like today and so then chat GPT will say yes I can and then zappier will make that request and go fetch your calendar and then just get displayed and then if you want to say okay actually can you add this event at this time or could you reschedule this one zapper will then call out to the calendar and say okay update this event on your behalf so it's a it's a natural language API is basically what it is the way it it takes that natural language and it converts it again into an API request that like runs in a very deterministic way do you foresee this workflow this kind of automation with gpts chat based interfaces AI native interfaces do you have any guesses or gain into an API request that like runs in a very deterministic way do you foresee this workflow this kind of automation with gpts chat based interfaces AI native interfaces do you have any guesses or predictions and how that's going to kind of evolve over time I think we're going to just see a lot of innovation happening in um the application layer over the course of the next year um you know chat has been I I think everybody's like gotten really excited about chat and particular and I definitely think you're going to see a lot of products have a chat co-pilot type experience for every single application that you might use on the internet you'll probably have a chat thing that's sort of helping you interact with it but I do think that a place that is underexplored right now is non- chat interfaces like chat is not I think the ultimate interface for every experience there's probably some experiences that are quite incredible for for chat and you know chat GPT is obviously one that I think we've all probably used and uh found the the benefits of it but there's other experiences where you might say hey that this isn't actually the Beall and IND all and that's the area that I think is somewhat underexplored right now but I do think over the course of the next 12 18 months we're going to see a lot more Founders just approaching it from totally unique and different perspectives and um you know it's going to feel like what happened I think on the other side of the mobile era like the first mobile apps sort of felt like remnants of the desktop but you know as more people got to play with mobile we in We Invented new form factors like the idea of like swiping left and right is like totally a mobile first thing and so I do think we're going to have the equivalent versions of stuff like that um you know as more Founders have a chance to build products on top of llms is there anything you're kind of thinking about right now where you're like for whatever reason we're doing things different than what everyone else is probably the the way to answer how we go about this is one we just like to pay a lot of attention to what are our customer problems um you know I think is that old saying where it's like if your customers are telling you you have a problem like they're probably right they're telling you what the solution is they're probably wrong so we try and pay a lot of attention to you know what are the problems that they're telling us and you know that tells us quite a bit we do spend a lot of time talking to you know certainly peer companies and folks in our space trying to understand like how are they approaching these these problems we also like to get outside of that like go look at other Industries look at other companies look at history and see like how did those people approach similar situations similar problems what's the same about their situation what's different about their situation you know all advice is actually just like a set of experience contextualized and so you really have to if you really want to understand the advice you have to understand what the situation of that company was and then if your situation doesn't look like perience contextualized and so you really have to if you really want to understand the advice you have to understand what the situation of that company was and then if your situation doesn't look like their situation that advice probably isn't as good or as relevant in some ways and so we spend a lot of time just going through the idea maze on this and then out the other side is that's where Innovation is that's where problem solving is and you're just trying to say like okay this is what we think is interesting this is what we think novel and that's probably why it looks like we're zagging is because we're just trying to do something that we think is helping our customers that they haven't in a way that they haven't help been helped before versus just trying to do something that like somebody's already done before if they've already done it it's like why why should we waste our time they got something good let's go do something that we think moves the ball down the field a little bit another question I really wanted to get into you have talked about hiring a CEO coach you said that was really helpful the thing that I thought was really interesting that you said was you've really struggled with delegation and that was something you got better at through the CEO coach I am also the same way so I'm curious what you've explored what you found Works in terms of Delegation I I won't pretend that I'm an expert at this I love being in the details I love how understanding how things work um I think it partly what makes me good at aspects of my job but I do think the thing that has worked for me is to to Really spend a lot of time with a person up front and say hey we are going to do a lot of time upfront you are I've hired you because I trust you you are an expert I believe in your capabilities and skills um so I want you here I'm here because I've spent 10 years 12 years building this things and I have a set of context and experience and ideas that are grounded in all this time I've spent with our customers I need your expertise and experience you need my context and understanding of customers so we're going to spend a lot of time UPF front making sure that we're on the sign page with those those things and then there's a set of shared principles by which we're optimizing for we're optimizing for a we're optimizing for B we're optimizing for SE and I find that when we agree on those shared principles often then when folks are coming to me with a potential solution or potential idea or potential way of going about it often times I'm like awesome sounds cool like that pretty much how I would have thought about it but if we don't agree on those principles I'll find myself looking at it going I don't get it like I don't think this makes s something feels off like it just doesn't feel right and then you're trying to go inside your head and say like why doesn't this feel right what's missing about this and often times you're trying to step back and zoom out and say like oh there's actually some fundamental disagreement that we have about how to go about this thing or what we're trying to do here and it's useful to go inspect…

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