Ben Gilbert: belief

Transcript context

…So 1979, they started out with four initial customers. Four years later in 1983 is when they renamed the company to Epic Systems. Ben, why did they rename the company? Well, aside from the first name just being an awful name, you can start to see Judy’s quirkiness come through. I think you saw it originally with Chronicles, her abstract creative thought, the notion of an epic, the Greek epic is this big story, this big longitudinal, historic event. And I think the way that she’s thinking about a patient record is that the life of the patient is an epic. Does that jive with your understanding? Yeah. It definitely was not a declaration of aspirations as a company because this was still a very, very small business. They started with four initial customers in 1983 when they changed the name. They only have nine customers. In fact, by the end of the company’s first decade of existence, at the end of 1988, they only have 24 customers. It’s only doing $1.5 million in revenue, and they’ve got a handful of employees. That’s the crazy thing. Unlike Microsoft, this was a small business from the get-go.…

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