Shawn Wang: belief

Transcript context

…back to my complete total sidetrack, there's also customer support. We were talking on, on the car about Decagon and Sierra, obviously Brett, Brett Taylor is founder of Sierra. And yeah, it seems like there's just this, these layers of agents that'll like, I think you just look at like the income statement or like the, the org chart of any large scaled company and you start picking them off one by one. What like is interesting knowledge work? And they would just kind of eat. Things slowly from the outside in. Yeah, that makes sense. I, I mean, the episode with the, [00:29:00] with Brett, he's so passionate about developer tools and Yeah. He did not do a developer tools. We spent like two hours talking about developer tools and like, all, all of that stuff. And it's like, I, they a customer support company, I'm like, man, that says something. You know what I mean? Yeah. It's like when you have somebody like him who can like, raise any amount of money from anybody to do anything. Yeah. To pick customer support as the market to go after while also being the chairman of OpenAI, like that shows you that like, these things have moats and have longstanding, like they're gonna stick around, you know? Otherwise he's smarter than that. So yeah, that's a, that's a space where maybe initially, you know, I would've said, I don't know, it's like the most exciting thing to, to jump into, but then if you really look at the shape of like, how the workforce are structured and like how the cost centers of like the business really end up, especially for more consumer facing businesses, like a lot of it goes into customer support. All the AI story of the last two years has been cost cutting. Yeah. I think now we're gonna switch more towards growth revenue. [00:30:00] Totally. You know, like you've seen Jensen, like last year, GTC was saying the more you buy, the more you save this year is that the more you buy, the more you make. So we're hot off the…

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