Anneka Gupta: belief

Transcript context

…This episode is brought to you by the Enterprise Ready Conference, a one-day event in San Francisco, bringing together product and engineering leaders shaping the future of enterprise SaaS. The event features a curated list of speakers with direct experience building for the enterprise, including leaders from OpenAI, Vanta, Checker, Dropbox and Canva. Topics included advanced identity management, compliance, encryption, and logging essentially at complex features that most enterprise customers require. If you're a founder, exec, product manager or engineer tasked with the enterprise roadmap, this conference is for you. You'll get detailed insights from industry leaders that have years of experience navigating the same challenges that you face today. And best of all, it's completely free since it's hosted by WorkOS. Spots are filling up quickly. Make sure to request an invite at EnterpriseReady.com. That's EnterpriseReady.com. Today's episode is brought to you by Command AI. If you're like me and most users that I've built product for, you're probably used to chatbots at the bottom right of websites where you ask a question and it says something like, "Check out these three helpful articles. Did that answer your question?" And then you click away and then a few seconds later you get bombarded with some other useless pop-ups. For those of us who work on software, no one wants their product to feel like this. Command AI is an AI power toolkit for support, product, growth and marketing teams that embeds in your company's product. The AI support agent can deflect upwards of 80% of support questions providing actually useful answers, and it can magically co-browse with your users to show them around your interface. They do pop-ups too, but their nudges are based on in-product behaviors like confusion or intent classification, which makes them much less annoying and much more impactful. Command AI works with web apps, mobile apps and websites, and they work with industry-leading companies like Gusto, Freshworks, HashiCorp, LaunchDarkly, and over 25 million end-users interact with Command AI interfaces. To try out Command AI, you can sign up at command.ai/Lenny and experience a custom demo of how it works in your app. That's command.ai/Lenny. I'm going to go in a totally different direction. Before we were recording, we were also chatting about founder mode, and this is recently. This episode we're recording shortly after Paul Graham put out his now classic, instant classic founder mode post. And he had some really interesting takes on ways to think about founder mode, both from product leader perspective, from a founder perspective. So, there's kind of two questions I want to ask, but just broadly, what's your take on founder mode? Well, first of all, I think Paul Graham did an amazing thing by putting a name to something so many of us have seen in practice. And while he didn't in his article say this is exactly what this is, I think many, many people that I talked to were like, "Oh yeah, I recognize this. " I recognize people that I've worked for, CEOs, that have done founder mode, great founders that have done founder mode poorly. And it opened up a level of discussion that I think is really valuable for everyone to be having, whether you're a founder or you're someone that works for a founder. Okay, so I'm going to ask two questions around this. One is from the perspective of working for a founder and founder mode, the other is being a product leader in founder mode. So, first of all, imagine you've worked with a few founders that operate in founder mode. As a CPO, as head of product, that's often a difficult place to be between the founder and the team that are building the thing. What have you learned about how to effectively work as a product leader with a founder in founder mode?…

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